Game help
Tell us the game invite code, the approximate time the issue happened, and what you expected to occur.
KADI SUPPORT
We’re here to help.
Need help with a game, your account, or the Kadi app? Contact our support team and include as much detail as you can.
CONTACT US
Email Kadi Support
For gameplay, account, billing, privacy, or technical questions, email us directly.
Account and privacy
For profile, sign-in, data, or deletion requests, contact support from the email linked to your account where possible.
Technical problems
Include your device model, operating-system version, app version, and a screenshot if you can safely share one.
QUICK ANSWERS
Frequently asked questions
How do I join a game?
Ask the table creator for an invite code, then enter it from the join-game screen. You can also browse available open tables in the app.
What should I do if a game disconnects?
Reopen Kadi and use your active games list to return to the table. If the issue continues, email support with the invite code and time of the interruption.
How do I delete my account?
Use the account deletion controls in the app. If you cannot access your account, email support and we will help verify and process your request.
What information should I not send to support?
Never send your password, one-time verification code, payment details, or biometric information by email.
Kadi support is provided by Solution Technologies. For details about how we handle information, read our Privacy Policy and Terms of Use.